Inbox bulk actions, affinity and sentiment filters, and full conversation history
Take action on multiple phone numbers at once with new bulk tools, prioritize conversations by affinity and sentiment, and scroll back through the full history of every supporter conversation.
Highlights
Bulk actions now available in Inbox
Reduce time spent on repetitive tasks so you can engage with subscriber replies more efficiently. Apply actions to all or only selected numbers:
- Mark as Read or Unread
- Mark as Resolved or Unresolved
- Unsubscribe (across lists)
Inbox: filter by Affinity Level
Filter Inbox conversations by Affinity Level to prioritize highly engaged supporters first or focus on re-engaging those whose activity is declining. Affinity Levels are based on recent engagement — reply sentiment, clicks, donations (if integrated), and opt-outs — and mirror the Power Segments available when targeting your audiences:
- Champions — top-tier supporters with recent, high-impact activity
- Highly Engaged — consistently active and reliable supporters
- Passive Constituents — occasionally engaged (e.g., a recent click or reply)
- At-Risk — recently unresponsive or showing signs of disengagement
- Inactive — no recent activity; dormant supporters
Favorite your tags for faster segmentation
Save time building audiences by favoriting the subscriber Tags you use most so they appear at the top of the tags dropdown during segmentation. Go to Subscriber Tags under your list settings and click the star next to a tag.
Other Updates
Inbox: filter replies by sentiment
Read your subscriber replies grouped by an AI analysis of their sentiment — Very Negative, Negative, Neutral, Positive, and Very Positive — to work through similar messages faster and spot enthusiasm you can cultivate into deeper engagement.
View the full conversation history in Inbox
Scroll back well beyond the previous 90-day limit. As you scroll, Inbox automatically loads older messages, giving you access to the full history of supporter replies and broadcasts for richer context and stronger relationships over time.
New date custom-field operator: within the NEXT (x) days
Create segments that include or exclude contacts based on upcoming dates, in addition to past-date segmentation. The new “is within / not within the NEXT (#) days” operator applies to custom date fields, enabling smarter, time-sensitive targeting.
New integration with Funraisin
A new native integration with Funraisin automatically syncs SMS opt-ins from event registrations in real time — eliminating manual list uploads, auto-tagging by event ID, and powering event messaging flows like welcome series, day-of reminders, and post-event follow-ups.
